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General Terms and Conditions

These Booking Conditions, together with our privacy and data protection policy, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Holact travel company, Corfu, Greece. Please read them carefully as they set out your respective rights and obligations.

References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

- He/she has read these terms and conditions and has the authority to and does agree to be bound by them.
- He/she consents to our use of information in accordance with our Privacy & Data Protection Policy. - He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

MAKING A BOOKING AND PAYING FOR YOUR HOLIDAY

To confirm your booking depending on the required service, you can either pay a deposit or full payment otherwise you receive a voucher confirmation where pre-payment is not required. If the services you wish to book are available and paid you we will receive a Confirmation Email. This Confirmation Email will be the binding contract between us. Invoicing of your holiday booked directly with Holact is also available under the Greek Law. Upon receipt and in order to avoid any modification fees, you must advise us immediately of any changes or discrepancies. If this booking is through another agent, modification fees will also apply.

The balance of the cost of your arrangements should be paid out as in the arrangement detailed on the booking form. If we do not receive the full payment of all your arrangements in time, your arrangements are considered as cancelled. Any payments already collected from you are non-refundable. In the case of International Bank payments. you must ensure that the full Euro amount is received by us after all bank charges have been levied. By making a booking in case of choosing credit card payment, you authorize us/service provider to charge your card or pre-authorize the full amount or a part of the amount of the booking depending on the required service.

THE PRICE OF YOUR HOLIDAY

The price of your holiday arrangements will be calculated using exchange rates quoted in your correspondence only, should a payment is made with a different to Euro currency.

We reserve the right to amend the price of unsold services at any time. At very special circumstances we may need to correct errors in the prices of confirmed holidays.

The price of confirmed service is subject at all times to changes in transfer costs and any other transport type changes, which are part of our contracts with transport suppliers, cruise ship operators and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges and/or additional services or travel arrangements. There will be no change made to the price of your holiday within 21 days of your departure nor will refunds be paid during this period.

CUTTING YOUR HOLIDAY SHORT

Should you cut your holiday short, cost of services not used cannot be refunded and we need to know immediately. Especially for transfer arrangements which have been pre-paid already to the transport provider, we will try to use the costs to find you an alternative arrangement. Please note that extra fees may apply for the alteration.

Specifically, if you have no reasonable cause for complaint about the standard of accommodation and/or services provided, or have not notified us on time, we will not offer you any refund for that part of the services not completed, or be liable for any associated costs you may incur.

We strongly advise that you have travel insurance already in place that will cover such eventualities and make demands directly with them.

CHANGES BY YOU

After confirming your holiday, you are welcome to make any alterations to it. It is important to let us know immediately. You can phone or email us and you have to wait for a receipt confirmation email with the details of your request.

We will do our best to fulfill your requirements. Cancellation and modifications fees might apply, which we will try to keep at a minimum.

Any requested modification cannot be guaranteed until it is accepted by the provider/supplier/owner of the service and is then explicitly stated on an Updated Confirmation Email. Extra fees that may incur by this change will be charged accordingly and may increase closer to your departure date.

You may transfer your booking to another suitable person provided that we are notified no later than 14 days before you are due to depart.

If the changes cannot be fulfilled and you wish not to proceed, we will treat this as a cancellation by you. A cancellation fee may be payable.

CANCELLATION POLICY

-Accommodation cancellation charges

If you have to cancel your holiday, you may be liablefor a refund.

Refunds only apply for the accommodation balance payments and if a full rate of the accommodation has beenpaid. Once booked and paid we can offer you a 75% refund of the booking if cancelled 2 months prior to the start date. A 20% refund of the booking will begiven if cancelled 1 month prior to the start date, and no refund is availableif cancelled 2 weeks prior to the start date. If you decide to leave your accommodation earlier, no refund will be given for the remaining days

-Transfers, car hire, boat hire, etc

You will be entitled 100% refund if you cancel until 24hours before the service taking place . Within 24hours of the arragements due to start you are not entitled to any refund.

If not all of your party cancels (partial cancellation), the same cancellation policy will apply to this part of the arrangement and the rest of the partywill be able to travel using the existing reservation. Provided that the supplier does not charge us, you will be able to transfer those arrangements tonew people in your party.If you cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when it isreceived in writing by us at our offices and at open office hours.Save


ALTERATIONS AND CANCELLATIONS BY US

Occasionally, we may have tomake changes to your holiday arrangements and we reserve the right to do so atany time. We also reserve the right in any circumstances to cancel your travelarrangements.

For example, for transfer orexcursion arrangements, if the minimum number of clients required for aparticular travel arrangement is not reached, we may have to cancel it,following the suppliers’ cancellation policy. In such a case a full refund willapply.

However, we will not cancelyour travel arrangements except for reasons of force majeure or failure by youto pay your final balance. Most changes will be minor and we will advise you ofthem at the earliest opportunity. Your rights vary depending on whether we makea ‘minor’ or ‘major’ change.
Examples of “minor changes” include the following when made beforedeparture.Any change in the identity of the carrier(s)/vessel/supplier/vehicleand/or transportation type is deemed to be a minor change. Other examples ofminor changes include change of accommodation to another of the same standardor higher. Examples of “major changes” include the following when made beforedeparture; a change of accommodation area for the whole or a major part of yourholiday, a change of accommodation to that of a lower official classificationfor the whole or a major part of your holiday, the closure of the only or alladvertised swimming pool(s) at your accommodation for an extended period and,in the case of excursions/transfers etc, a significant change of itinerarymissing out one or more services or even all together.

If we have to make a majorchange or cancel, we will tell you as soon as possible over email and/or calland if there is time to do so before departure, we will offer you the choice of
i) (for major changes) accepting the changed arrangements

ii) having a full refund or

iii) accepting an offer ofalternative arrangements of comparable standard from us, if available (we willrefund any price difference if the alternative is of a lower value). You mustnotify us of your choice within 24 hours of our offer. If you do notcommunicate with us we will assume that you have chosen to accept the change oralternative booking arrangements.

PASSPORTS, VISAS AND HEALTH REQUIREMENTS

Passportand visa requirements vary depending on your destination. Please contact therelevant consulate to check any restrictions that may apply. Please checkrequirements have not changed before you depart. Holact has no liability andyou will have to pay Holact any costs which Holact incurs through helping youbecause of such failure on your part. Furthermore, you need to make sure youbring required medication with you. Holact will not be liable for suchomissions or any illness that might occur during your holiday.

DEALING WITH COMPLAINTS

Holact will make every effortto make your holiday as enjoyable and stress free as possible. Most problemscan be sorted out straight away if we know about them on time. If you have acomplaint, you must advise Holact straight away and the supplier of theservice(s) in question. Any verbal notification must be confirmed in writing assoon as possible. You may also contact us directly using the emergencytelephone number enclosed with your travel documents. That number will get youin touch with one of our employees who will take all reasonable steps to helpyou.

Holact must be givensufficient time to rectify any problems. As there may be other local factorscausing a problem, we need to be given enough time to investigate and attemptto rectify.

We will consider givingcompensation if:
i) You reported the problem to us Holact or one of our employees.
ii) The problem was not a one-off incident which was rectified in a logical andtimely manner.

We will not give anycompensation if:

  • You report a complaint after returning home.
  • You have communicated the problem while in resort to a cleaner/owner/manager/maintenance person or the property.
  • If the incident was of events beyond our control or caused by factors outside our sphere of influence and from people not under our direct employment.
  • If you depart from the property and you do not give us the chance to provide you with accommodation of a similar or higher standard or to find a reasonable compromise. If you wish to pursue a complaint further, you will need to do it within a week of your return home. We will then need to be given four (4) weeks, in order to:
  • Find out what has happened.
  • Ask a report from a local agent/supplier/owner.
  • Formulate an answer back to you based on other information collected while you were in resort.
  • If it is clear that some form of compensation is due, we will need the time to negotiate with the owner/supplier/manager, especially if the complaint was caused due to omissions of his/her/their part.
    Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration in a Greek Court.

In rare circumstances and onlyacting in good faith and following your request, we may pursue a complaintfurther with an owner, acting on your behalf. That does not mean that we can beheld responsible if the outcome does not meet your satisfaction.

BEHAVIOUR

You must not behave in a waywhich may cause distress or annoyance to others. If, in the opinion ofourselves, any accommodations manager or other person in authority, you arebehaving in such a way as to cause danger, distress or annoyance to others ordamage to property, your holiday arrangements may be terminated by either us orthe supplier concerned. In this situation, our liability to you and/or yourparty will cease and you and/or your party will be required to leave youraccommodation or other service immediately. We will not be responsible formaking any refunds, paying any compensation or meeting any costs or expensesyou incur as a result. You and/or your party may also be required to pay forloss and/or damage caused by your actions and we will hold you and each memberof your party jointly and individually liable for any damage or losses causedby you or any member of your party. Full payment for any such damage or lossesmust be paid directly to the hotel manager, property owner or other supplierprior to departure from the accommodation. If you fail to make payment, youwill be responsible for meeting any claims (including legal costs) subsequentlymade against us as a result of your actions together with all costs we incur inpursuing any claim against you. We cannot be held responsible for the actionsor behavior of other guests or individuals who have no connection with yourbooking arrangements or with us.

ACCOMMODATION SAFETY

If you have children in yourparty, before booking accommodation with Holact, please submit questions viaemail that will help you choose a villa that is most suitable for your needs.Holact will be pleased to answer your questions or concerns. Despite ourefforts and advice given, it is ultimately your responsibility for the care andsafety of the members of your group. Some properties may have low walls, stepsinside and out of the property, night balconies with railings and nearbydriveways and roads. No accommodation can be considered perfectly child safeand where our property description mentions “child safe” areas, these are subjectiveand may not offer the same safety that you expect for your family.

FORCE MAJEURE

Except where otherwiseexpressly stated in these booking conditions we will not be liable or pay youcompensation if our contractual obligations to you are affected by any eventwhich we or the supplier(s) of the service(s) in question could not, even withall due care, foresee or avoid. These events can include, but are not limitedto war, threat of war, civil strife, terrorist activity and its consequences orthe threat of such activity, riot, the act of any government or other nationalor local authority including port authorities, industrial dispute, lockclosure, natural or nuclear disaster, fire, chemical or biological disaster andadverse weather, sea, ice conditions and all similar events outside our or thesupplier(s) concerned’s control

OUR RESPONSIBILITY FOR YOUR HOLIDAY

(1) We will accept responsibility for the arrangements we agree toprovide or arrange for you as an “organizer” under the Package Tours Regulationsas set out below. Subject to these booking conditions, if we or our suppliersnegligently perform or arrange the services which we are obliged to provide foryou under our contract with you, as set out on your confirmation invoice, wewill pay you reasonable compensation. The level of such compensation will becalculated taking into consideration all relevant factors such as but notlimited to: following the complaints procedure as described in these conditionsand the extent to which ours or our employees’ or suppliers’ negligenceaffected the overall enjoyment of your holiday. Please note that it is yourresponsibility to show that we or our supplier(s) have been negligent if youwish to make a claim against us.

(2) We will not be responsibleor pay you compensation for any injury, illness, death, loss, damage, expense,cost or other claim of any description if it results from:

(a) the act(s) and/oromission(s) of the person(s) affected;

(b) the act(s) and/oromission(s) of a third party unconnected with the provision of the servicescontracted for and which were unforeseeable or unavoidable; or

(c) unusual or unforeseeablecircumstances beyond ours or our supplier(s) control, the consequences of whichcould not have been avoided even if all due care had been exercised; or

(d) an event which eitherourselves, our employees, agents or suppliers and subcontractors could not,even with all due care, have foreseen or forestalled.

(3) We limit the amount ofcompensation we may have to pay you if we are found liable under this clause:
i) The extent of our liability will in all cases be limited as if we werecarriers under the appropriate Conventions, which include The Athens Convention(with respect to sea travel) and The Paris Convention (with respect to hotelarrangements).In addition, you agree that the operating carrier or transportcompany’s own “Conditions of Carriage” will apply to you on that journey. Whenarranging transportation for you, we rely on the terms and conditions containedwithin these international conventions and those “Conditions of Carriage”. Youacknowledge that all of the terms and conditions contained in those “Conditionsof Carriage” form part of your contract with us, as well as with the transportcompany and that those “Conditions of Carriage” shall be deemed to be includedby reference into this contract.

ii) When making any payment,we are entitled to deduct any money which you have received or are entitled toreceive from the transport provider or hotelier for the complaint or claim inquestion.

(4) It is a condition of ouracceptance of liability under this clause that you notify any claim to us andour supplier(s) strictly in accordance with the complaints procedure set out inthese conditions.

(5) Where any payment is made,the person(s) receiving it (and their parent or guardian if under 18 years)must also assign to ourselves or our insurers any rights they may have topursue any third party and must provide ourselves and our insurers with allassistance we may reasonably require.

(6) Please note, we cannotaccept any liability for any damage, loss or expense or other sum(s) of anydescription which on the basis of the information given to us by you concerningyour booking prior to our accepting it, we could not have foreseen you wouldsuffer or incur if we breached our contract with you; or (b) any businesslosses.

(7) We will not acceptresponsibility for services or facilities which do not form part of ouragreement or where they are not advertised in our brochure. For example, anyexcursion you book whilst away, or any service or facility which youraccommodation or any other supplier agrees to provide for you.

Re: ACCOMMODATION DESCRIPTION

Holact provides numerous photos (which can be viewed in high definition) of nearly every room in the property. A detailed property description is also provided to assist you and it includes: text describing the property, approximate pool measurements, approximate distances to nearby attractions. Holact also invites you, before you book, to ask our experienced and knowledgeable team additional questions concerning the property and location, especially if a particular feature or attraction is important to you. Ultimately though, it is your responsibility to research, because no refund will be given if the property or location does not suit your particular holiday taste.

(8) We cannot be held responsible also for the following:

(a) Televisions and Satellite TV: Some of the Holact’s properties have televisions. These only provide local or free satellite channels. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be and there will be few English speaking channels. Sky satellite is not available (legally) outside of the UK and our properties do not offer it. If you specifically wish to watch a televised event (such as a sport, Olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby Tavern or bar that is showing it.

(b) Where a property is described as offering Wi-Fi internet, Holact makes every effort to make this service available to you but does not guarantee 100% up time. Internet connections do not form part of our contract with you even if they are mentioned within the accommodation description and they are not intended for business use. There may also be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. VoIP services, such as Skype, may not work due to bandwidth restrictions. We are unable to accept responsibility for any downtime or consequences of using this service and refund/compensation cannot be offered due to circumstances beyond our control. If you report that the service is not working, we will aim to have a technician visit the property within 24hours of being informed, however, telephone faults can sometimes take a long time to repair and you must make allowances for being in a foreign country where it is not so easy or possible to have a telephone system repaired immediately. Finally, some iPad versions and Laptops are not compatible with older Wi-Fi router architecture, which is widely used in rental properties and Holact is not responsible if you are unable to connect to a network.

(c) Accommodation Fixtures, Fittings, Description and Use: Occasionally a fixture or fitting in a property may require servicing or repair. (For example, this may include: dishwasher/washing machines and other kitchen equipment, swimming pool, lighting, air conditioning units.). Holact cannot be held responsible for loss of use while a repair is being undertaken.

(d) Wildlife: In hot climates, wildlife, flora and fauna thrive. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and biting insects, or anything else reasonably expected to exist in the natural environment in which many of our properties are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your holiday, it is essential that you notify Holact of its severity so that we can arrange a professional exterminator to visit the property.

PROMPT ASSISTANCE IN RESORT

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

CONDITIONS OF SUPPLIERS

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will not form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.

DELAYS AND OTHER TRAVEL INFORMATION

If you or any member of your party miss your transport arrangement or you are subject to a delay of over 3 hours for any reason, you must contact us and the supplier concerned immediately.

Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior authorization before making your own travel arrangements.

The carrier(s), transfer timings and types of transportation mentioned on your confirmation invoice are for guidance only and are subject to alteration and re-confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest transfer timings will be shown on your tickets which will be handed to you on each embarkation.

A delay or cancellation to your transfers does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

SPECIAL REQUESTS

Any special requests must be advised to us at the time of booking e.g. cot, high chair, folding bed, particular facility at a villa or boat, etc. You should then confirm your requests in writing/email.

Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. We will inform the relevant owner / supplier of such request.The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the owner / supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not make bookings or arrangements that are conditional upon any special request being met.

DISABILITIES AND MEDICAL PROBLEMS

We are not a specialist disabled Holiday Company. If you or any member of your party has medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

ADVANCE PASSENGER INFORMATION

According to the existing regulations all clients staying in a holiday property have to be registered on owner’s tax book. This data will be collected after you make your booking by Holact and we will treat it as confidential information.

LAW AND JURISDICTION

These Booking Conditions and any agreement to which they apply are governed in all respects by Greek law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Greece only.

ACCURACY OF PRICES AND INFORMATION

We will do our best so that all the information and prices on our website are accurate. However, changes and errors can occur. We reserve the right to correct prices and other details in any circumstances. Please check the price and other details relating to the arrangements that you wish to book before your booking is confirmed. Our website is the only reference relating to the services we provide.

INSURANCE

When booking with us, it is advised/required that you have adequate insurance in place. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.

DATA PROTECTION & PRIVACY POLICY

In order to provide our services to you, we have to collect personal information. We may collect all or some of the following:

· names, passport numbers, dates of birth and contact details

· credit/ debit card or other payment details

· special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements

We may need to share customer information with suppliers, such as hotel, car rental, and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related services. These suppliers are not controlled by Holact and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site. Also local law may require certain information to be recorded by us or the supplier/provider/owner in order to be available for the local authorities in case of inspection. We have taken all reasonable steps to have appropriate security measures in place to protect your information.

Any changes to these Terms and Conditions and all above polices will be posted on our website.